Jira Service Management

{"xsrfToken":"29b82b83-3572-4c1a-bc6b-6e8b0d71d1b7_386a9acd06e66549a662f0e199ddce4d2814f27c_lout","branding":{"id":"2","key":"protech","name":"ProTech IT Service Portal","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1f705b","headerLinkHoverBGColor":"#1f705b","headerBadgeColor":"#1f705b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ca4ccb48-2ece-4aeb-a905-4a7242632990/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNTExZjVjNC02YTI5LTQ4ODUtODliZi0zMTQwYjIzMDVkMjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNhNGNjYjQ4LTJlY2UtNGFlYi1hOTA1LTRhNzI0MjYzMjk5MCI6WyJyZWFkIl19LCJleHAiOjE2Mjc5NDU2NDYsIm5iZiI6MTYyNzk0NDk4Nn0.f7V0NCbe1sNUkCHdkgglvxRggaacyzEAenJn7s5rWms&client=3511f5c4-6a29-4885-89bf-3140b2305d23&mode=fit","logoId":"ca4ccb48-2ece-4aeb-a905-4a7242632990","isLogoAvailable":true,"helpCenterTitle":"Welcome to ProTech IT Services' Help Center","sharedPortalName":"ProTech IT Services","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to ProTech IT Services' Help Center","sharedPortalName":"ProTech IT Services","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7a61cdb6-8f58-4450-832c-20ac49f43eda/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNTExZjVjNC02YTI5LTQ4ODUtODliZi0zMTQwYjIzMDVkMjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdhNjFjZGI2LThmNTgtNDQ1MC04MzJjLTIwYWM0OWY0M2VkYSI6WyJyZWFkIl19LCJleHAiOjE2Mjc5NDU2NDYsIm5iZiI6MTYyNzk0NDk4Nn0.MnT8brjRyvdw70CW3lmoGNZwwRQ2xsNJO0kWv0Hiphk&client=3511f5c4-6a29-4885-89bf-3140b2305d23&height=300&mode=fit","bannerMediaApiFileId":"7a61cdb6-8f58-4450-832c-20ac49f43eda","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"protech","projectId":10000,"serviceDeskId":2,"name":"ProTech IT Service Portal","description":"Welcome to ProTech IT Services! \nWe offer a few methods for contacting us, please choose your preferred option below: \nOption 1. Select the \"Service Request\" button below, select the categories of services and a brief description of the issue you would like us to contact you about. \nOption 2. Schedule a 30 minute meeting with a consultant by clicking on the following link --> <a href=\"http://calendar.protech.global\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://calendar.protech.global</a>. \nOption 3. Contact us by email at <a href=\"mailto:sales@protech.global\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">sales@protech.global</a> \nOption 4. Contact us by telephone (24/7/365) at 1-855-487-0107. \nWe look forward to working with you!","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"4","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"ProTech IT Services","icon":10541,"iconUrl":"https://protechit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10541","groups":[],"key":""},{"id":"31","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"","icon":10469,"iconUrl":"https://protechit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10469","groups":[4],"key":""},{"id":"6","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10518,"iconUrl":"https://protechit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10518","groups":[],"key":""},{"id":"10","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"Want to access work stuff from outside? Let us know.","icon":10526,"iconUrl":"https://protechit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10526","groups":[],"key":""},{"id":"19","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"If you need a software license, raise a request here.","icon":10547,"iconUrl":"https://protechit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10547","groups":[],"key":""},{"id":"22","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://protechit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10527","groups":[],"key":""},{"id":"26","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Let us know if something isn't working properly and we'll aim to get it back up and running quickly.","icon":10521,"iconUrl":"https://protechit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10521","groups":[],"key":""},{"id":"27","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.","icon":10512,"iconUrl":"https://protechit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10512","groups":[],"key":""},{"id":"29","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"For example, upgrade a server (VPN) or an application (Jira).","icon":10528,"iconUrl":"https://protechit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10528","groups":[],"key":""},{"id":"30","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"Create a problem to track the cause of one or more incidents.","icon":10520,"iconUrl":"https://protechit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10520","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"Request for Service"}],"orderMapping":{"4":[31]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"603eeb52-66af-3eef-aaa6-48f418c03ab3","appLinkName":"System Confluence","appLinkUrl":"https://protechit.atlassian.net/wiki","spaceKey":"PIS","spaceName":"ProTech IT Services","spaceUrl":"https://protechit.atlassian.net/wiki/spaces/PIS","isServer":false},"labels":[],"projectKey":"PROTECH","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PROTECH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"ProTech IT Services","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://protechit.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}